Waiter

Key Responsibilities

• Greet and seat guests with a warm, professional attitude, making customers feel welcome and valued upon arrival.
• Present menus and explain items clearly, offering recommendations and answering questions to help guests choose.
• Take and relay orders accurately to kitchen/bar, ensuring all guest requests are clearly communicated.
• Serve food and beverages promptly, checking quality and presentation while keeping guest satisfaction high.
• Clear and reset tables efficiently, maintain a clean dining area and support smooth service flow.
• Handle guest needs and simple complaints with courtesy, escalating issues to supervisors as needed.
• Follow hygiene and safety standards including food safety rules and cleanliness throughout service.

Requirements

• Experience: At least 1–2 years in waiter or hospitality service roles preferred.
• Education: High school diploma or equivalent; hospitality training is a plus.
• Technical Competence: Proficient with POS systems and basic food service practices.
• Project Controls: Able to handle multiple tables and tasks quickly in busy shifts.
• Leadership: Can support team coordination, help junior staff, and keep service smooth.
• Commercial Acumen: Understand upselling, customer satisfaction, and service efficiency.