Learning & Development Manager

Key Responsibilities

• Assess current and future training and development needs, and deliver a variety of professional-quality training and development programs.
• Conduct a Colleague Development Needs analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and off-job training sessions to create measurable performance solutions and long-term growth.
• Shaping a service-oriented culture within the operation by measuring and monitoring guest feedback.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
• Represent the hotel in T&C and L&D forums or external training events as required.
• Maintain awareness of hospitality labor laws and best practices to ensure compliance with policies.

Requirements

• 3+ years of experience in a professional training environment with expertise in instructional methods and training techniques.
• A Bachelor’s degree in organizational development or related fields.
• A good knowledge of computers, with excellent communication and presentation skills.
• A passion for training and developing others, with an ability to conduct and follow structured training programs.
• Strongly portray superior customer service, interpersonal, team building, and conflict resolution skills.
• Flexibility to adapt to changing priorities and deadlines.