Hotel Manager

Key Responsibilities

• Lead Daily Operations: Oversee all hotel departments daily to ensure smooth service, timeliness, and operational excellence for guests.
• Drive Guest Satisfaction: Ensure high quality guest experiences, handle guest feedback, and resolve issues to maintain positive reviews and stay standards.
• Manage Financial Results: Collaborate on budgets, control costs, monitor revenue, and optimise profitability with strong financial decisions.
• Staff Leadership: Recruit, train, mentor, and evaluate teams to build a motivated, effective workforce that delivers service excellence.
• Coordinate Departments: Work with front office, housekeeping, food & beverage, maintenance, and sales for seamless service delivery.
• Quality & Compliance: Maintain quality assurance, hotel safety, hygiene standards, and compliance with local regulations.
• Marketing & Growth: Support revenue strategies, promotions, and collaborations with sales/marketing to attract more guests.

Requirements

• Experience: 5–10 years in hospitality with managerial experience in mid to luxury hotel operations.
• Education: Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Technical Competence: Familiarity with hotel management systems (Opera, Micros) and MS Office tools.
• Project Controls: Able to plan operational activities, manage schedules, and meet performance targets.
• Leadership: Strong leadership to motivate, coach, and lead a diverse team.
• Commercial Acumen: Understand revenue drivers, cost control, and how decisions affect hotel profitability.