Claims Manager
Insurance IndustryAbu Dhabi, UAE
Key Responsibilities
- Lead Claims Team: Manage and guide the claims department to ensure consistent, accurate, and fair claim handling every day.
- Claims Evaluation: Review and assess claim submissions, verify coverage, and make fair decisions quickly and correctly.
- Policy Compliance: Ensure all claims match company policy rules, UAE regulations, and reporting standards without errors.
- Stakeholder Coordination: Work with brokers, adjusters, legal teams, and insurers to resolve complex claims smoothly.
- Trend Analysis: Study claims data, monitor trends, and recommend improvements for faster and better claim results.
- Reporting: Prepare clear reports for senior management showing claims status, key issues, and performance metrics.
- Process Improvement: Create better claim procedures, improve systems, and help digitalize tasks for efficiency.
Requirements
- Experience: 5–10 years in insurance claims management, handling claim evaluation and settlement.
- Education: Bachelor’s degree in Insurance, Finance, Business, Risk Management, or related field.
- Technical Competence: Skilled in claims systems, data reporting, analysis, and claim software tools.
- Project Controls: Able to plan work, meet deadlines, and maintain quality under pressure.
- Leadership: Strong ability to lead teams, coach staff, and manage performance well.
- Commercial Acumen: Good negotiation, decision‑making and understanding of insurance market dynamics.
FAQs
Do I need Dubai experience to apply?
UAE or Dubai experience is preferred, especially in insurance claims roles.
Is a specific qualification required?
A bachelor’s degree in relevant field is standard; professional insurance certificates are a plus.
What systems will I use?
Expect to use claims management software and reporting tools common in UAE insurers.
Will I manage a team?
Yes, leading and developing claims staff is a key part of the role.
What lines of insurance claims will I handle?
Claims may cover health, motor, property, liability and other insurance types.
Do I need regulatory knowledge?
Yes, understanding UAE insurance rules and compliance is important.
