Chief Operating Officer (COO)

Key Responsibilities

• Lead operations delivery: Oversee daily operations across departments ensuring alignment with strategy and continuous performance improvement.
• Strategic planning: Work with the CEO and leadership team to define and implement operational goals and growth plans.
• Process improvement: Identify inefficiencies and implement solutions that optimize workflows and reduce costs.
• Team leadership: Build, mentor, and lead high‑performing teams that deliver consistent operational results.
• Performance tracking: Develop KPIs and scorecards to measure operational success and adjust plans as needed.
• Stakeholder collaboration: Coordinate with internal and external partners to ensure smooth execution of key initiatives.
• Compliance & risk management: Ensure operations comply with UAE laws, regulations, quality standards, and risk controls.

Requirements

• Experience: 10+ years in senior operational leadership roles.
• Education: Bachelor’s degree in Business, Management, or related field; MBA preferred.
• Technical competence: Strong knowledge of operational systems, performance metrics, and process design.
• Project controls: Proven ability to lead projects, meet timelines, and manage cross‑department tasks.
• Leadership: Demonstrated ability to lead large, diverse teams and drive organizational change.
• Commercial acumen: Sound understanding of business performance drivers, cost management, and operational ROI.