Bank Loan Officer

Key Responsibilities

• As a Bank Loan Officer, you will manage assigned client accounts, build trusted relationships, and serve as the main point of contact throughout the lending process. This includes understanding client goals, identifying financial needs, and ensuring banking services are delivered within agreed timelines and service standards.
• You will support revenue growth by identifying opportunities for renewals, cross-selling, and suitable loan products or banking solutions. The role also involves preparing proposals, discussing commercial terms, maintaining accurate forecasts, and working toward monthly and quarterly targets set by management.
• The Loan Officer will coordinate with internal teams, including operations, marketing, product, finance, and credit-related departments, to turn client requirements into clear action points. You will also track progress, manage approvals, and make sure reporting and follow-ups are completed on time.
• You will monitor account performance, review KPIs and usage data, and prepare weekly and monthly reports for clients and internal stakeholders. These reports should include useful recommendations, trend insights, and clear updates on performance.
• The role also includes managing budgets, invoicing, contract compliance, payment schedules, and revenue-related records. You will work closely with finance and procurement teams to resolve discrepancies, support collections, and ensure accurate revenue tracking.
• As a Bank Lending Officer, you will handle client escalations professionally and without delay. This means coordinating internal resources, proposing practical solutions, documenting outcomes, identifying root causes, and following up to prevent repeated issues.
• You will also represent the bank in client meetings, industry events, and networking opportunities. The role may involve supporting RFP responses, building local business connections, generating new pipeline, and keeping track of competitor activity in the banking and lending market.

Requirements

• Minimum 3 years of experience in B2B account management, loan advisory, banking sales, or client relationship management within the UAE market, preferably in banking, financial services, technology, or professional services.
• Bachelor’s degree in Business, Marketing, Finance, Banking, or a related field. Professional sales, banking, or lending certifications will be an added advantage.
• Proficiency in CRM systems such as Salesforce or HubSpot, along with strong MS Excel and reporting skills for client analytics and performance tracking.
• Proven ability to manage timelines, budgets, service standards, cross-functional coordination, and risk-related follow-ups.
• Strong leadership skills, including mentoring junior team members, leading client meetings, managing small account teams, and supporting performance reviews.
• Strong commercial understanding, including negotiation, forecasting, contract review, pricing strategies, revenue modelling, and KPI tracking.
• Clear communication and relationship-building skills, with the ability to work confidently with clients, internal teams, and senior stakeholders.