Bank Branch Manager

Key Responsibilities

• As a Bank Branch Manager, you will oversee assigned client accounts, build strong relationships, and act as the main point of contact for key banking customers. The role requires a clear understanding of client goals, the ability to anticipate their needs, and consistent follow-up to ensure services are delivered within agreed standards and timelines.
• You will support branch revenue by identifying opportunities for renewals, upgrades, cross-selling, and additional banking products or services. This includes preparing proposals, negotiating commercial terms where required, maintaining accurate forecasts, and working toward monthly and quarterly targets set by management.
• The Branch Banking Manager will work closely with internal teams, including operations, marketing, product, finance, and service delivery teams, to turn client requirements into clear action plans. You will also track implementation, manage approvals, and ensure clients receive timely updates and quality service.
• You will monitor account performance, review KPIs and usage data, and prepare weekly and monthly reports for clients and internal stakeholders. These reports should include clear insights, practical recommendations, and trend updates that support better decision-making.
• The role also includes managing budgets, invoicing, contract compliance, payment schedules, and revenue-related documentation. You will coordinate with finance and procurement teams to resolve discrepancies, support collections, and maintain accurate revenue records.
• As a Bank Branch Manager, you will handle client escalations promptly and professionally. This includes coordinating internal resources, proposing practical solutions, documenting outcomes, identifying root causes, and following up to avoid repeated issues.
• You will also represent the bank at client meetings, industry events, and business networking opportunities. The role may involve supporting RFP responses, building local market relationships, generating new pipeline, and keeping track of competitor activity in the banking sector.

Requirements

• Minimum 3 years of experience in B2B account management, branch banking, or client relationship management within the UAE market, preferably in banking, financial services, technology, or professional services.
• Bachelor’s degree in Business, Marketing, Finance, Banking, or a related field. Professional sales, banking, or relationship management certifications will be an advantage.
• Strong working knowledge of CRM systems such as Salesforce or HubSpot, along with MS Excel and reporting tools for client analytics and performance tracking.
• Proven ability to manage timelines, budgets, service standards, cross-functional coordination, and risk-related follow-ups.
• Strong leadership skills, including mentoring junior team members, leading client meetings, managing small account teams, and supporting performance reviews.
• Good commercial understanding, including negotiation, forecasting, contract review, pricing strategies, revenue modelling, and KPI tracking.
• Strong communication and relationship-building skills, with the ability to manage clients, internal teams, and senior stakeholders professionally.