Automotive Workshop Supervisor

Key Responsibilities

• Oversee workshop workflows and throughput: plan daily job allocation, monitor bay utilisation, balance capacity between scheduled services, diagnostics and urgent repairs, and ensure on-time job completion to agreed SLAs.
• Lead and coach technicians: mentor and assess technicians, run toolbox talks and skill clinics, manage shift handovers, enforce SOPs and quality checklists, and support continuous training and certification activities.
• Maintain technical quality and compliance: review work quality, perform final inspections on safety-critical repairs, ensure correct use of OEM procedures and service bulletins, and prepare vehicles for customer handover with documented checks.
• Coordinate parts, warranty and external liaison: work with parts stores to prioritise critical spares, validate warranty claims with manufacturers, liaise with insurers or fleet customers on approvals, and expedite AOG/urgent items when required.
• Manage workshop KPIs and reporting: track productivity, first-time-fix, rework and turnaround times, prepare weekly performance summaries for management, and implement corrective actions to meet targets.
• Drive health, safety and workshop housekeeping: enforce PPE and high-voltage EV safety protocols, maintain tool calibration and equipment service schedules, and ensure the workshop meets regulatory and environmental standards.
• Support customer experience and dispute resolution: review complex customer complaints, provide technical explanations to service advisors or customers, manage escalations, and liaise with manufacturer technical support when necessary.

Requirements

• 3+ years’ experience in workshop supervision or senior technician roles within dealer groups, independent workshops or fleet-service environments. Demonstrated people-management experience preferred.
• Vocational qualification in Automotive Technology/Vehicle Mechanics or equivalent. Manufacturer or OEM supervisory courses, IMI/ASE credentials or EV safety training an advantage.
• Strong technical background across mechanical and electrical systems, diagnostics and workshop processes. Able to interpret wiring diagrams, service bulletins and diagnostic reports.
• Proven competence with workshop management systems (DMS), job card control, and KPI-driven reporting. Comfortable using OEM diagnostic suites and basic test equipment.
• Leadership skills: coaching, performance management, rostering, and the ability to drive productivity improvements while maintaining quality and safety.
• Good communication in English for internal reporting and customer liaison. Arabic helpful but not mandatory. Willingness to work shift patterns and support occasional weekend or on-call duties.