Public Services Officer

Key Responsibilities

• Provide public support: Assist internal teams and external clients with enquiries, service requests and public interface tasks.
• Manage government documentation: Prepare, process, submit and track applications with authorities such as visas, permits and legal filings.
• Coordinate with government bodies: Liaise with UAE ministries and departments for approvals and updates on service status.
• Maintain records: Ensure accurate filing of certificates, licences, and official documents in line with policy.
• Respond to enquiries: Handle calls, emails and in-person inquiries with clear and helpful information.
• Support compliance: Help ensure procedures follow UAE regulations, workplace policy and service standards.
• Report service delivery: Prepare regular service performance summaries and highlight issues for improvement.

Requirements

• Experience: 2–5 years in public service, administration or PRO/government-liaison roles.
• Education: Bachelor’s degree in Business, Public Administration or related discipline.
• Technical Competence: Proficient with MS Office and UAE e-government platforms (Tawjeeh, ICP, MOHRE etc.).
• Project Controls: Able to handle multiple requests, track deadlines and manage documentation accurately.
• Leadership Support: Works well with teams, supports managers and communicates decisions clearly.
• Commercial Acumen: Understands service cost impacts, vendor interactions and basic office budgeting.