ERP Specialist

IT industry

Dubai, UAE

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Key Responsibilities

Configure ERP Modules: Set up, customise, and maintain ERP modules to match company workflows and needs across finance, HR, and operations.
User Support & Training: Provide support to users, solve system issues, and train staff on ERP features and best practices.
Analyse Business Needs: Work with departments to gather requirements, document processes, and align ERP technology with business goals.
Monitor Performance: Track system performance, troubleshoot technical problems, and ensure ERP reliability and uptime.
Data Integrity & Reporting: Ensure accurate data, perform validations, and help build reports or dashboards for decision support.
Support Integrations: Coordinate with IT or vendors to integrate ERP with CRM, HRMS, POS, or other systems.
Document & Improve: Keep clear documentation of configurations, workflows, improvements, and support tickets for future reference.

Experience: 3–7 years working with ERP systems implementation, support, or optimisation.
Education: Bachelor’s degree in IT, Business, Computer Science, or related field.
Technical Competence: Proficient with SAP, Oracle, Microsoft Dynamics, or Odoo ERP platforms and reporting tools.
Project Controls: Ability to plan tasks, manage upgrades, and meet ERP project deadlines.
Leadership: Can guide users, coordinate with teams, and train colleagues clearly and patiently.
Commercial Acumen: Understand how ERP improvements affect business efficiency, cost, and operational outcomes.

Common ones include SAP, Oracle, Microsoft Dynamics, and Odoo.

Yes — you must understand system setup, troubleshooting, and data integrity.

Yes — training staff and creating guides is often required.

Experience in GCC/UAE is a plus but not always required.

Yes — coordinating integrations with other systems is common.

Some support tasks may be remote, but many require on‑site collaboration.