Customer Service Agent (Insurance)

Key Responsibilities

• Respond to Client Inquiries: Handle incoming calls, emails, and chats from customers with clear, helpful information about insurance products.
• Policy Support: Provide accurate details on coverage, policy terms, renewals, and benefits to policyholders and prospects.
• Issue Resolution: Resolve complaints and problems quickly, following company procedures and escalating when needed.
• Record Keeping: Log all customer interactions, updates, and requests accurately in CRM or insurance systems.
• Follow‑Up Actions: Track customer requests or pending issues and follow up to ensure satisfaction.
• Support Walk‑Ins: Assist walk‑in clients at service desks with policy questions and document needs.
• Meet Targets: Achieve KPIs such as response times, quality of service, and resolution rates set by management.

Requirements

• Experience: 1–3 years in customer service or insurance support roles in UAE or related field.
• Education: High school diploma minimum; bachelor’s degree preferred.
• Technical Competence: Good skills with MS Office and CRM systems for record keeping.
• Project Controls: Able to manage tasks, follow procedures, and meet response deadlines.
• Leadership: Clear communication and teamwork skills with clients and colleagues.
• Commercial Acumen: Understand basic insurance terms, policy types, and customer service goals.